Working at AlphaBiolabs

Please view our current vacancies below:

Please note we do not use recruitment agencies or individuals who act of the behalf of others.


Sample Collector (Newcastle/North East)

We are a well-established, award-winning company, based in Warrington, delivering drugs, alcohol and DNA testing services to the legal community, members of the public and companies across the UK. We now need an experienced sample collector.

The main duties of this role are to collect biological samples from sample donors (including mouth swabs, hair, blood, urine and breath) under chain of custody conditions.

Person Requirement:

  • Excellent attention to detail and ability to complete paperwork without errors
  • Excellent oral and written communication
  • Excellent customer interaction
  • Ability to plan, prioritise and manage time effectively
  • Ability to maintain confidentiality
  • Awareness of hygiene techniques
  • Full UK driving licence, willing to travel at short notice, with full access to own vehicle, roadworthy and fully insured for business use
  • Good working knowledge of IT systems including Word, Excel, Outlook
  • Phlebotomy skills desirable but not essential.
  • Experience of chain of custody procedures desirable but not essential

Telesales Executive

We are a well-established, award-winning company, based in Warrington, delivering drugs, alcohol and DNA testing services to the legal community, members of the public and companies across the UK.

  • Cold-calling to arrange meetings with potential customers to prospect for new business.
  • Closing sales over the phone.
  • Gaining a clear understanding of customers’ businesses and requirements, and presenting appropriately to make a sale.
  • Challenging any objections with a view to getting the customer to buy.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Responding to incoming email and phone enquiries.
  • Gathering market, competitor and customer information, feeding trends back to managers.
  • Advising on forthcoming product developments and discussing special promotions.
  • Reviewing own sales performance, aiming to meet or exceed targets.
  • Recording all interaction with customers electronically, in an accurate and timely manner.

 

Person Specification

  • Driven, enthusiastic, tenacious.
  • Demonstrable experience in a cold-calling telesales position, where you have consistently met or exceeded your sales targets
  • An excellent team player, willing to spread best practice with other team members and cover each other’s roles when needed for the good of the team
  • Very IT literate, especially Excel and, preferably, CRM databases such as Salesforce
  • A quick learner, able to pick up new information very quickly

 



Telesales Executive

We are a well-established, award-winning company, based in Warrington, delivering drugs, alcohol and DNA testing services to the legal community, members of the public and companies across the UK.

  • Cold-calling to arrange meetings with potential customers to prospect for new business.
  • Closing sales over the phone.
  • Gaining a clear understanding of customers’ businesses and requirements, and presenting appropriately to make a sale.
  • Challenging any objections with a view to getting the customer to buy.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Responding to incoming email and phone enquiries.
  • Gathering market, competitor and customer information, feeding trends back to managers.
  • Advising on forthcoming product developments and discussing special promotions.
  • Reviewing own sales performance, aiming to meet or exceed targets.
  • Recording all interaction with customers electronically, in an accurate and timely manner.

 

Person Specification

  • Driven, enthusiastic, tenacious.
  • Demonstrable experience in a cold-calling telesales position, where you have consistently met or exceeded your sales targets
  • An excellent team player, willing to spread best practice with other team members and cover each other’s roles when needed for the good of the team
  • Very IT literate, especially Excel and, preferably, CRM databases such as Salesforce
  • A quick learner, able to pick up new information very quickly

 


Sales Executive

We are a well-established, award-winning company, based in Warrington, delivering drugs, alcohol and DNA testing services to the legal community, members of the public and companies across the UK. We now need an ambitious, experienced sales person to join our inbound sales team.

On offer is a salary of £18K and OTE around £28K, with excellent career progression opportunities in this growing business.

The main responsibilities of this role are:

  • listening to customer requirements and presenting appropriately to make a sale
  • maintaining and developing relationships with existing customers in person and via telephone calls and emails
  • responding to incoming email and phone enquiries
  • negotiating the terms of an agreement and closing sales
  • gathering market and customer information
  • challenging any objections with a view to getting the customer to buy
  • reviewing your own sales performance, aiming to meet or exceed targets
  • gaining a clear understanding of customers’ businesses and requirements
  • making accurate, rapid cost calculations and providing customers with quotations
  • feeding future buying trends back to employers
  • attending team meeting and sharing best practice with colleagues

To be successful in this role, you need the following attributes:

  • demonstrable experience in a telesales position, where you have consistently met or exceeded your sales targets
  • a good sales person but with empathy to customers as, for some of our customers, this is a very sensitive purchase
  • an excellent team player, willing to spread best practice with other team members and cover each other’s roles when needed for the good of the team
  • very IT literate- especially XL and, preferably, databases
  • a quick learner- able to pick up new information quickly

Retentions Executive

We are a well-established, award-winning company, based in Warrington, delivering drugs, alcohol and DNA testing services to the legal community, members of the public and companies across the UK. Our sales and customer service team is expanding and we now need to recruit a Retention Executive to help grow our work with solicitors across the UK.

Main duties include:

  • Implementing the customer contact plan as set down by the Sales and Marketing team
  • Making outbound calls to legal professionals
  • Gaining a clear understanding of customers’ businesses and requirements
  • Upselling and cross selling AlphabioLabs’ products to customers
  • Building, developing and maintaining professional working relationships with existing customers via telephone calls and emails
  • Building client loyalty through excellent service and attention to clients’ needs
  • Undertaking market and competitor analysis.
  • Evaluating customer survey data and visiting selected customers to establish their satisfactions levels with Alphabiolabs’ services.
  • Upselling and cross selling AlphabioLabs’ products to customers
  • Accurately and promptly documenting details of all customer communications

The successful candidate will be a bright, ambitious individual possessing the following experience and attributes:

  • Proven sales experience in a target driven environment
  • Outstanding customer focus
  • Highly IT literate- able to use Microsoft Word, Excel and, preferably, databases
  • Excellent organisational skills, able to work under pressure and prioritise to meet deadlines and targets
  • Excellent communication skills, both verbally and in writing
  • Excellent attention to detail
  • A professional telephone manner
  • Ability to work on own initiative as well as being a good team player
  • Experience of using Salesforce is desirable