Work at AlphaBiolabs

Come and join the Alpha Team
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Work at AlphaBiolabs

Please email us your CV to info@alphabiolabs.com

Inbound Sales Executive (evenings & weekends)

The Company:

We are a well-established, award-winning company, based in Warrington, delivering drugs, alcohol and DNA testing services to the legal community, members of the public and companies across the UK. We are in a period of growth, with plenty of potential to grow massively over the next 12 months as we enter the US market. We therefore need to expand our Direct to Consumer inbound sales team.

This role is full-time, offered over 5 days (37.5 hours) including weekends, working 1.30-10pm on week days and 10am-6.30pm at the weekends.

The Role:

  • Taking inbound calls and online enquiries, understanding customer requirements and presenting appropriately to make a sale
  • Identifying and acting on selling, up-selling and cross-selling opportunities
  • Making outbound calls to businesses to sell AlphaBiolabs’ products and services
  • Delivering outstanding customer service
  • Maintaining and developing a rapport with existing and new customers via telephone calls and online
  • Responding to incoming email and phone enquiries
  • Negotiating the terms of an agreement and closing sales
  • Reviewing your own sales performance and aiming to meet or exceed targets
  • Some customer service administration work

 

The Person:

  • Driven, ambitious, with proven B2C sales experience in a fast paced environment
  • Outstanding customer focus
  • Accurate keyboard skills and previous experience of Microsoft Office, Word and Excel
  • Experience of working with an online customer service system such as LiveChat
  • A self-starter with excellent organisational, communication (verbal and nonverbal) and interpersonal skills
  • Excellent attention to detail
  • A professional telephone manner
  • A target driven dynamic approach
  • Ability to deliver a high level of customer care
  • Ability to work on own initiative and also be an excellent team player
  • Flexible attitude
  • Able to undertake potential infrequent travel to the US office.

 

The Benefits:

  • Salary: £18K (+ generous commission)
  • Death in service benefit
  • Pension scheme
  • Other benefits following successful completion of probationary period

Inbound Sales Executive

Hours

42.5 hours per week

Monday to Friday 8.00 am to 5.30 pm

Location

Warrington, Cheshire

Main duties include:

  • taking inbound calls, listening to customer requirements and presenting appropriately to make a sale
  • making outbound calls to businesses to sell AlphaBiolabs` products and services
  • delivering `World Class` customer service
  • maintaining and developing a rapport with existing and new customers via telephone calls and emails
  • responding to incoming email and phone enquiries
  • acting as a contact between the company and its existing and potential markets
  • negotiating the terms of an agreement and closing sales
  • reviewing your own sales performance and aiming to meet or exceed targets
  • gain a clear understanding of customers’ businesses and requirements
  • attending team meetings and sharing best practice with colleagues
  • upselling and cross selling AlphaBiolabs’ products and services to customers
  • building client loyalty through excellent service and attention to clients’ needs

The successful candidate will be a bright, ambitious individual possessing the following experience and attributes;

  • proven B2B & B2C sales experience in a fast paced environment
  • outstanding customer focus
  • accurate keyboard skills and previous experience of Microsoft Office, Word and Excel.
  • excellent organisational, communication (verbal and nonverbal) and interpersonal skills
  • excellent attention to detail
  • a professional telephone manner
  • a target driven dynamic approach
  • ability to deliver a high level of client care
  • ability to work on own initiative and also be an excellent team player
  • flexible attitude, including the possibility of working on a late shift in the future