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Work at AlphaBiolabs

Come and join the AlphaBiolabs team
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Work at AlphaBiolabs

Please email us your CV to info@alphabiolabs.com

Inbound Sales Executive

The Company:

We are a well-established, award-winning company, based in Warrington, delivering drugs, alcohol and DNA testing services to the legal community, members of the public and companies across the UK. We are in a period of substantial growth and need to expand our Direct to Consumer inbound sales team.

This role is full-time, 40 hours per week (plus half an hour for lunch), initially working 9am-6pm, but working a late shift until 8pm or 10pm in the future, on a rota basis.

The Role:

  • Taking inbound calls and online enquiries, understanding customer requirements and presenting appropriately to make a sale
  • Identifying and acting on selling, up-selling and cross-selling opportunities
  • Making outbound calls to businesses to sell AlphaBiolabs’ products and services
  • Delivering outstanding customer service
  • Maintaining and developing a rapport with existing and new customers via telephone calls and online
  • Responding to incoming email and phone enquiries
  • Negotiating the terms of an agreement and closing sales
  • Reviewing your own sales performance and aiming to meet or exceed targets
  • Some customer service administration work

The Person:

  • Driven, ambitious, with proven sales experience in a fast paced environment
  • Outstanding customer focus
  • Accurate keyboard skills and previous experience of Microsoft Office, Word and Excel
  • Preferably experience of working with an online customer service system such as LiveChat
  • A self-starter with excellent organisational, communication (verbal and nonverbal) and interpersonal skills
  • Excellent attention to detail
  • A professional telephone manner
  • A target driven dynamic approach
  • Ability to deliver a high level of customer care
  • Ability to work on own initiative and also be an excellent team player
  • Flexible attitude
  • Able to undertake potential infrequent travel to the US office.

The Benefits:

  • Salary: £22K, OTE £30K+
  • Death in service benefit
  • Pension scheme
  • Other benefits following successful completion of probationary period

Tender Bid Writer

The Company:

We are a well-established, award-winning company, based in Warrington, offering drugs, alcohol and DNA testing services to the legal community, members of the public and companies across the UK. We are going through an exciting period of growth, and our team now needs to expand and recruit an experienced tender bid writer. This role is offered on a part-time basis, around 24 hours per week, with some flexibility in working pattern.

The Role:

Overall, the role will support the activity of our Sales and Marketing teams through the management of a professional bid writing and proposal support service.

Tasks include:

  • Research upcoming tenders, reviewing and summarising tender opportunities.
  • Coordinate the production of timely, high quality, well structured, customer focused, compliant, compelling tenders and propositions
  • Contribute to, and keep the bid information library updated and maintained
  • Assist managers in finding bid response information
  • Build internal and external relationships with individuals associated with the bid process to assist in the creation of quality bids, proposals and PQQs
  • Re-write/edit proposal responses from a variety of stakeholders to ensure the customer specifications are fully covered, bids are persuasive and meet our brand guidelines
  • Complete and submit bids (formatting/uploading/printing/dispatch) to meet deadlines
  • Report on production, analysis and tender opportunities
  • Seek feedback both internally and externally to ensure continuous improvement
  • Be up to date with our prospects and competition to ensure responses are bespoke and deliver our strategy clearly

The Person:

  • Demonstrable experience of successful bid writing and coordination with a sound knowledge of the bidding process, including:
    – Breaking bid questions down into their component parts – and reading between the lines for the ‘real’ question
    – Taking technical subject matter, interpreting it and conveying complex proposals in language that the customer understands
    – Creating well-founded responses that meet and exceed the customer requirements – whilst being creative and offering added value
  • Experience of tendering into both the public and private sectors is preferable
  • Able to take ownership of the bidding process; self-motivated, energetic with a ‘can-do’ attitude
  • Highly competent in use of Microsoft Office packages (Excel, Word, PowerPoint)
  • Outstanding writing/presentation skills; able to write both creatively and logically to produce quality and compelling bid documents
  • A quick learner, able to rapidly understand new information and put it into context
  • Excellent interpersonal skills with the ability to engage, motivate and influence others
  • Good team worker
  • Ability to manage multiple competing priorities and pressure with ease
  • Superb attention to detail, maintaining high standards for delivery, quality and accuracy
  • Experience of project management is desirable
  • Graduate in English, Marketing, Journalism, or a sector-relevant subject, or relevant and substantive experience
  • Willingness to work flexible hours, and, as necessary, additional hours to fulfil the role

The Benefits:

  •  Competitive salary (around £25K pro rata)
  • Death in service benefit
  • Pension scheme
  • Cashplan, offering payment for dental, optical and other services
  • Childcare vouchers
  • Employee Assistance Programme
  • Last Wednesday of the month free pizza day
  • Bonus for zero sick leave

Digital Marketing Manager

The Company:

We are a well-established, award-winning company, based in Warrington, offering drugs, alcohol and DNA testing services to the legal community, members of the public and companies across the UK. We are going through an exciting period of growth, and our marketing team now needs to expand and recruit a Digital Marketing Manager.

The Role:

As Digital Marketing Manager you will play a key role in all aspects of search engine optimisation, across our UK and international websites. Your focus will be on driving natural search traffic to our websites. You will increase the visibility and engagement through key search terms and phrases, fully reviewing all web activity and traffic and making recommendations on future activity. You will work on web development projects, including undertaking some programming, and the measurement of digital activity.

Tasks include:

  • Development and implementation of the international SEO plan
  • Conducting on-page / technical SEO audits to find and remove any impediments to SEO performance on our websites
  • Conducting off-page content and link profile analysis on our websites to discover vertical trends and determine weaknesses and opportunities
  • Producing SEO analysis including performance metrics, keyword research, competitive market audits, website audits, etc
  • Web development
  • Working collaboratively with the wider marketing team to enhance site usability and overall customer experience
  • Using Industry leading tools including Google Analytics to produce monthly reports

The Person:

  • A bright and dynamic individual, willing and able to learn quickly
  • At least 5 years’ experience in a SEO role
  • Demonstrable experience of meeting or, preferably, exceeding SEO-related KPIs
  • Advanced problem-solving skills for websites and technical SEO implementation
  • Understanding of mobile SEO
  • Understanding of rich data tags
  • Experience including: on-page SEO factors and site architecture improvements
  • Website user experience and conversion optimization
  • Previous involvement in full SEO lifecycle- off and on page strategies
  • Detailed understanding of search engines and user experience
  • Good analytical skills, with experience in web data analysis, e.g. Google Analytics
  • Understanding of paid search engine marketing a plus
  • Experience working for a marketing agency (desirable, not essential)
  • Experience of working across international territories
  • Passionate about all things digital, keeping abreast of emerging trends when it comes to search, to make sure that you’re always ahead of the curve
  • Competency with SEO concepts including, but not limited to, indexation, duplication, site architecture and page speed
  • Programming skills such as WordPress-specific PHP, HTML, CSS, JavaScript, CMS
  • A good working knowledge of Microsoft Office
  • Excellent literacy and verbal communication skills in English
  • Good organisation, able to work well under pressure, multi-tasking and meeting deadlines
  • Strong team player
  • Can-do attitude, willingness to get stuck in and make things happen
  • Excellent attention to detail

The Benefits:

  • Competitive salary (around £40K)
  • Death in service benefit
  • Pension scheme
  • Cashplan, offering payment for dental, optical and other services
  • Childcare vouchers
  • Employee Assistance Programme
  • Last Wednesday of the month free pizza day
  • Bonus for zero sick leave