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Work at AlphaBiolabs

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Work at AlphaBiolabs

Please email your CV to jobs@alphabiolabs.com

Legal Sales Account Manager

The role of the Legal Sales Account Manager is to be a point of contact for all legal customers quoting journey with AlphaBiolabs. The responsibilities laid out in this description are general and may be amended or adapted in response to business or customer needs.

Key Skills

  • Effective communication both spoken and written.
  • Work within a structured process, understand the demands of the quality management system and data protection with an adherence to best practice.
  • Ability to negotiate and respond to the customers’ demands.
  • Deal with situations with empathy yet able to be assertive as appropriate.
  • Manage the expectations of the customer and the business.
  • Outstanding attention to detail and accurate recording of information.
  • Commercial acumen- able to spot opportunities for sales, upselling, etc. and influence the customer as appropriate.
  • Very organised, able to plan and deliver and multi-task, meeting targets and deadlines.
  • Able to keep calm under pressure.
  • Ability to identify own limitations and strengths and proactively recognise training needs and request support 
  • Whilst taking responsibility for a specific group of customer, must also be able to work as part of a team to cover absences, colleagues’ peaks in demand, etc.
  • An understanding of external and internal customers.
  • IT literate using Microsoft and Salesforce applications.
  • Have excellent presentation skills.

The Role

  • Be a single point of contact for legal customers including solicitors, legal executives and social workers which the specific role of building value and winning quotations where possible.
  • Chasing up quotes and converting them to orders, passing confirmed orders to the appropriate account manager in the customer service team and delivering on our Customer First Ethos.
  • Working your sales pipeline on Salesforce in relation to promoting additional services.
  • Working closely with Customer Services, Retention, Laboratory, Marketing and the Operations Team by promptly feeding back market intelligence and trends to promote customer first philosophy.
  • Build good working relationships with our customers.
  • Provide business development activities, such as, outbound phone calls to introduce AlphaBiolabs and our testing services to prospective customers linked to existing cases with the objective of securing new business.
  • Provide accurate and informative advice on our testing services in a consultative manner.
  • Maintaining the balance of a commercial approach while providing the best customer service
  • The Legal Sales Account Manager will aim to deliver excellence on every interaction both internal and external.
  • To engage directly with our customers, anticipate or help them to understand their needs and deliver a quality and relevant service within agreed service level agreements.
  • Ensure Live Chat is covered at all times for Customer services and new solicitor enquiries.
  • Ensure the phone system is operational, calls are being answered promptly and any voicemails are responded to
  • To handle any customer issues from a quotation perspective at first contact with a “one call” resolution where possible. All complaints should be reported to the Customer Service Manager and the Quality team for root cause analysis.
  • Ensure compliance with GDPR, ISO17025 and ISO9001 in addition to all departmental procedures, policies and protocols.
  • All interactions, written or verbal, will be professional and courteous with all our customers, internal and external. All case-related interactions are recorded accurately on Salesforce.
  • Achieve key performance indicators as set by the Legal Sales Manager.
  • Scoring a minimum of 90% on the call quality matrix
  • Attend account meetings and engage with solution led thinking.

Additional Requirements

In order to meet the needs of the business, all staff must have a flexible approach to their working week. Working later shifts may become a requirement in the future.

She/he must be an effective communicator and be able to work in a team or alone when required. Effective communication skills are a mandatory requirement.

She/he must be able.to identify their limitations and voice their requirements for further training to their line manager.

Employees within Customer Service are required to keep a clean working area and to dress smartly to ensure when visitors tour the Company the right image is maintained.

Role is Permanent.

Salary is £25,000 per annum.

Case Manager

The role of Case Manager is to be a point of contact for our customers throughout their casework journey with AlphaBiolabs. The responsibilities laid out in this description are general and may be amended or adapted in response to business or customer needs.

Key Skills

  • Effective communication both spoken and written.
  • Ability to identify own limitations and strengths
  • Proactively recognise training needs and request support
  • Work within a structured process, understand the demands of the quality management system and adherence to best practice
  • Ability to negotiate and respond to the customers’ demands
  • Deal with situations with empathy yet able to be assertive as appropriate.
  • Manage the expectations of the customer and the business
  • Outstanding attention to detail and accurate recording of information
  • Commercial acumen- able to spot opportunities for sales, upselling, etc. and influence the customer as appropriate
  • Very organised, able to plan and deliver and multi-task, meeting targets and deadlines
  • Able to keep calm under pressure
  • Whilst taking responsibility for a specific group of customer, must also be able to work as part of a team to cover absences, colleagues’ peaks in demand, etc.
  • An understanding of external and internal customers
  • Extremely IT literate. Proactive: able to suggest and improvement improvements.

The Role

  • A single point of contact for specific groups of customers including provision of quotes, chasing quotes, registering cases, organising sample collections, releasing case reports and acting as point of contact for customers for cases or the full lifecycle.
  • The Account Manager will report directly to the Customer Service Manager
  • The Account Manager will aim to deliver excellence on every interaction both internal and external
  • To engage directly with our customers, anticipate or help them to understand their needs and deliver a quality and relevant service within agreed service level agreements.
  • To handle any customer complaints at first contact with a “one call” resolution where possible. All complaints should be reported to the Customer Service Manager and the Quality team for root cause analysis.
  • Ensure compliance with ISO17025 and ISO9001 and all departmental procedures, policies and protocols.
  • All interactions, written or verbal, will be professional and courteous with all our customers, internal and external. All case-related interactions are recorded on our casework management system.
  • Achieve key performance indicators as set by the Customer Service Manager.
  • Attend account meetings and engage with solution led thinking. DOT 219 (01)

Additional Requirements

In order to meet the needs of the business, all staff must have a flexible approach to their working week. Working later shifts may become a requirement in the future.

She/he must be an effective communicator and be able to work in a team or alone when required. Effective communication skills are a mandatory requirement. She/he must be able to identify their limitations and voice their requirements for further training to their line manager.

Employees within Customer Service are required to dress smartly to ensure when visitors tour the Company the right image is maintained.

Role is Permanent

Salary is £23,000 per annum

Legal Sales Manager

  • You will manage a dedicated team of commercial account managers and sales personnel to help our legal customers (solicitors and social workers) receive the best possible experience (KPI driven) by providing quotes, chasing quotes and developing new business with a consultative and advisory approach.
  • This role will also involve working with the wider team of account managers who will deliver and support the fulfilment and administration of orders to ensure a commercial method is maintained.
  • You will work closely with the marketing team to provide feedback on areas for improvements and profiling information on our legal customers.
  • You will work with the senior team and help the company reach its objectives by growing the legal sales part of the business and by hitting key targets.
  • You will report directly to the Directors
  • You will ensure that the team delivers excellence on every interaction both internal and external
  • You will have the ability to deal with any customer complaints and ensure they are handled effectively and at first contact with a “one call” resolution where possible. All complaints should be reported to the Quality team for root cause analysis.
  • Ensure compliance with ISO17025 and ISO9001 and all departmental procedures, policies and protocols.
  • You will ensure all interactions, written or verbal, will be professional and courteous with all our customers, internal and external. All case-related interactions are recorded on our casework management system.
  • You will present in monthly performance meetings and engage with solution led thinking.
  • Experience of working within Salesforce is essential.

Key Skills

  • Effective communication both spoken and written.
  • Work within Salesforce understand the demands of the quality management system and data protection with an adherence to best practice.
  • Ability to train and couch your team to negotiate and respond to the customers’ demands.
  • Deal with situations with empathy yet able to be assertive as appropriate.
  • Manage the expectations of the customer and the business.
  • Outstanding attention to detail and accurate, detailed recording of information.
  • Commercial acumen – able to spot opportunities for sales and maximising value for the customer and AlphaBiolabs influencing the customer as appropriate.
  • Very organised, able to plan and deliver and multi-task, meeting targets and deadlines.
  • Able to keep calm under pressure.
  • Ability to identify own limitations and strengths and proactively recognise training needs and request support
  • Whilst taking responsibility for a specific group of customers, must also be able to work as part of a team to cover absences, colleagues’ peaks in demand, etc.
  • An understanding of external and internal customers.
  • IT literate using Microsoft and Salesforce applications.
  • Have excellent presentation skills.

The Role

  • You will manage a dedicated team of commercial account managers and sales personnel to help our legal customers (law firms and local authorities) receive the best possible experience by providing quotes, converting quotes and developing new business with a consultative and advisory approach.
  • Making a minimum number of business development calls per day ensuring Salesforce is updated accordingly.
  • Ensure your team is effective in converting opportunities to confirmed orders in a timely manner.
  • Working closely with Customer Services, Laboratory, Marketing and the Operations Team by promptly feeding back market intelligence and trends to promote customer first philosophy.
  • Ensure we build great working relationships with our legal customers.
  • Provide accurate and informative advice on our testing services in a consultative manner.
  • Maintaining the balance of a commercial approach while providing the best customer service
  • Aim to deliver excellence on every interaction both internal and external.
  • To engage directly with our customers, anticipate or help them to understand their needs and deliver a quality and relevant service within agreed service level agreements.
  • Ensure the phone system is operational, calls are being answered promptly and any voicemails are responded to.
  • Ensure your team scores a minimum of 90% on the call quality matrix.
  • Ensure compliance with GDPR, ISO17025 and ISO9001 in addition to all departmental procedures, policies and protocols.
  • All interactions, written or verbal, will be professional and courteous with all our customers, internal and external. All case-related interactions are recorded accurately on Salesforce.
  • Achieve key performance indicators
  • Be responsible for recruitment and other HR duties within the department including the implementation of Performance Improvement Plans (PIP) when appropriate.
  • Attend account meetings and engage with solution led thinking.

HCPC Registered Lab Scientists – COVID-19

To increase testing for COVID-19, the Government has significantly expanded requirement for laboratory analysis. As the testing programme ramps up further, we require Health and Care Professions Council (HCPC) registered laboratory staff to carry out testing.

The Role:

  • Receiving biological samples into the laboratory and logging in to a LIMS system
  • RNA extraction using KingFisher Flex instruments
  • Real-time PCR using QuantStudio5 instruments following Standard Operating Procedures
  • Analysis of data and reporting to sample donors and relevant authorities
  • Meticulous record keeping ensuring continuity of samples throughout analytical process
  • Ensuring regular calibration and maintenance of laboratory equipment

We are ideally looking for candidates with the below:

  • Own transport
  • Experience of biological sample processing
  • Awareness of the Human Tissue Act (HTA)
  • Experience performing biological assays in a scientific research or diagnostic laboratory
  • Experience of working within a high throughput sample processing environment
  • Ability to work flexibly in a 24/7 rotating shift pattern
  • Sound knowledge of molecular biology
  • Experience gained in a qPCR environment
  • Experience in working in a CL2 laboratory
  • Nucleic acid extraction experience

Salary dependent on experience

Marketing Manager – Legal Services

About us

AlphaBiolabs is an award-winning, innovative and rapidly-expanding testing laboratory, specialising in DNA, drug, alcohol and Covid-19 testing.

We are the UK’s leading provider of DNA, drug and alcohol testing services for Family Law Courts, and support hundreds of family law solicitors and social workers across the country.

Role purpose

We’re looking for an experienced marketing professional to really get under the skin of the Legal Services market.

You will develop a deep understanding of the customer journey and will optimise the marketing of all touch points to drive sales leads and repeat business.

You will be someone who can:

  • Identify marketing opportunities across the legal sector
  • Develop customer insights and deliver solutions that drive conversion rates
  • Plan, implement and manage proactive marketing strategies, encompassing the full marketing mix, both online and offline
  • Manage the overall marketing calendar for Legal Services
  • Monitor and analyse competitor activity to inform the ongoing marketing strategy
  • Manage a range of events, both as a participant/exhibitor and as an organiser/host
  • Create compelling content for both online and offline audiences
  • Work well under pressure, managing multiple projects simultaneously and to tight deadlines
  • Collaborate closely with all members of the marketing team, including SEO, paid media, social media, content, and graphic design specialists
  • Take ownership and demonstrate a ‘customer first’ mentality in all that you do
  • Work in close partnership with the sales management and account management teams to ensure campaigns are developed appropriately and executed effectively

Key requirements:

  • Significant professional services marketing experience, and ideally experience of marketing to the family law and/or social work sectors
  • Strong commercial awareness and business acumen
  • Ability to understand complex issues and multiple stakeholder needs
  • Creative approach and understanding of impactful marketing opportunities
  • Outstanding communication skills, both oral and written
  • Keen attention to detail
  • Proactive self-starter with excellent organisational and planning skills, and the ability to prioritise
  • Strong relationship-builder with excellent networking and interpersonal skills
  • Full driving licence with access to a vehicle

We offer:

  • A highly collaborative working environment where everyone feels supported, motivated and inspired
  • Empowerment to make decisions and shape the way we use marketing across the business
  • A culture where talent and individuality are genuinely encouraged and where everyone’s ideas are valued
  • A business that thrives on innovation, creativity, agility and integrity

Benefits include:

  • Competitive salary + bonus
  • 25 days holiday + Bank Holidays
  • Pension scheme
  • Medical cash plan
  • Death-in-service benefit
  • Employee assistance programme
  • On-going training and development
  • Company sick pay scheme, plus bonus for full attendance
  • Last Wednesday of the month free pizza day
  • Free on-site parking

Although a well-established firm, we operate with an entrepreneurial mentality, adapting quickly to change and implementing decisions without delay. If you thrive in an agile and fast-paced environment, then this could be the perfect role for you!