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Work at AlphaBiolabs

Come and join the AlphaBiolabs team
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Work at AlphaBiolabs

Please email us your CV to info@alphabiolabs.com

Inbound Sales Executive

The Company:

We are a well-established, award-winning company, based in Warrington, delivering drug, alcohol and DNA testing services to the legal community, members of the public and companies across the UK. We are in a period of substantial growth and need to expand our Direct to Consumer inbound sales team.

This role is full-time, 40 hours per week (plus half an hour for lunch), initially working 9am-6pm, but working a late shift until 8pm or 10pm in the future, on a rota basis.

The Role:

  • Taking inbound calls and online enquiries, understanding customer requirements and presenting appropriately to make a sale
  • Identifying and acting on selling, up-selling and cross-selling opportunities
  • Making outbound calls to businesses to sell AlphaBiolabs’ products and services
  • Delivering outstanding customer service
  • Maintaining and developing a rapport with existing and new customers via telephone calls and online
  • Responding to incoming email and phone enquiries
  • Negotiating the terms of an agreement and closing sales
  • Reviewing your own sales performance and aiming to meet or exceed targets
  • Some customer service administration work

The Person:

  • Driven, ambitious, with proven sales experience in a fast-paced environment
  • Outstanding customer focus
  • Accurate keyboard skills and previous experience of Microsoft Office, Word and Excel
  • Preferably experience of working with an online customer service system such as LiveChat
  • A self-starter with excellent organisational, communication (verbal and nonverbal) and interpersonal skills
  • Excellent attention to detail
  • A professional telephone manner
  • A target-driven dynamic approach
  • Ability to deliver a high level of customer care
  • Ability to work on own initiative and also be an excellent team player
  • Flexible attitude
  • Able to undertake potential infrequent travel to the US office.

The Benefits:

  • Salary: £22K, OTE £30K+
  • Death in service benefit
  • Pension scheme
  • Other benefits following successful completion of probationary period

Tender Bid Writer

The Company:

We are a well-established, award-winning company, based in Warrington, offering drugs, alcohol and DNA testing services to the legal community, members of the public and companies across the UK. We are going through an exciting period of growth, and our team now needs to expand and recruit an experienced tender bid writer. This role can be offered on a full-time or part-time basis (around 24 hours per week, with some flexibility in working pattern).

The Role:

Overall, the role will support the activity of our Sales and Marketing teams through the management of a professional bid writing and proposal support service.

Tasks include:

  • Research upcoming tenders, reviewing and summarising tender opportunities.
  • Coordinate the production of timely, high quality, well structured, customer focused, compliant, compelling tenders and propositions
  • Contribute to, and keep the bid information library updated and maintained
  • Assist managers in finding bid response information
  • Build internal and external relationships with individuals associated with the bid process to assist in the creation of quality bids, proposals and PQQs
  • Re-write/edit proposal responses from a variety of stakeholders to ensure the customer specifications are fully covered, bids are persuasive and meet our brand guidelines
  • Complete and submit bids (formatting/uploading/printing/dispatch) to meet deadlines
  • Report on production, analysis and tender opportunities
  • Seek feedback both internally and externally to ensure continuous improvement
  • Be up to date with our prospects and competition to ensure responses are bespoke and deliver our strategy clearly

The Person:

  • Demonstrable experience of successful bid writing and coordination with a sound knowledge of the bidding process, including:
    – Breaking bid questions down into their component parts – and reading between the lines for the ‘real’ question
    – Taking technical subject matter, interpreting it and conveying complex proposals in language that the customer understands
    – Creating well-founded responses that meet and exceed the customer requirements – whilst being creative and offering added value
  • Experience of tendering into both the public and private sectors is preferable
  • Able to take ownership of the bidding process; self-motivated, energetic with a ‘can-do’ attitude
  • Highly competent in use of Microsoft Office packages (Excel, Word, PowerPoint)
  • Outstanding writing/presentation skills; able to write both creatively and logically to produce quality and compelling bid documents
  • A quick learner, able to rapidly understand new information and put it into context
  • Excellent interpersonal skills with the ability to engage, motivate and influence others
  • Good team worker
  • Ability to manage multiple competing priorities and pressure with ease
  • Superb attention to detail, maintaining high standards for delivery, quality and accuracy
  • Experience of project management is desirable
  • Graduate in English, Marketing, Journalism, or a sector-relevant subject, or relevant and substantive experience
  • Willingness to work flexible hours, and, as necessary, additional hours to fulfil the role

The Benefits:

  •  Competitive salary (around £25K pro rata)
  • Death in service benefit
  • Pension scheme
  • Cashplan, offering payment for dental, optical and other services
  • Childcare vouchers
  • Employee Assistance Programme
  • Last Wednesday of the month free pizza day
  • Bonus for zero sick leave