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Work at AlphaBiolabs

Please email your CV to jobs@alphabiolabs.com

Toxicology Laboratory Analyst

About Us

Established in August 2004, AlphaBiolabs is an award-winning DNA, Drug, Alcohol and Covid-19 testing laboratory. We provide testing services to the legal profession, workplaces, and to members of the public.

We are keen to find dynamic Analysts to join our expanding team, at an exciting time of growth. Ideally with a chemistry background and experience of working with hair, blood and urine.

The Role:

  • Routine analysis and extraction of biological samples for a range of drugs and alcohol biomarkers using immunoassay, solid phase extraction, liquid-liquid extraction and liquid chromatography-mass spectrometry (LC-MS-MS)
  • Data processing and report writing
  • Participation in method validations and verifications.
  • Preparation of standards and reagents
  • Ensure compliance with GDPR, ISO17025 and ISO9001 in addition to all departmental procedures, policies and protocols.

We are ideally looking for candidates with the following:

  • Degree in a relevant scientific discipline
  • Meticulous attention to detail
  • She/he must be an effective communicator and be able to work in a team or alone when required.
  • Good IT skills
  • Experience working in a laboratory based ISO17025 environment

Hours: Monday – Friday between hours of 8.00am – 5.30pm, plus one Sunday in four

Toxicology Laboratory Technician

About Us

Established in August 2004, AlphaBiolabs is an award-winning DNA, Drug, Alcohol and Covid-19 testing laboratory. We provide testing services to the legal profession, workplaces, and to members of the public.

Role Summary

The Toxicology department at AlphaBiolabs carries out the analysis of a wide range of matrices including hair, nails, urine and oral fluid for the presence of drugs, drug metabolites and alcohol biomarkers.

The Role:

  • Preparation of standards and reagents
  • Ordering and receipt of laboratory supplies
  • Maintaining the cleanliness of the laboratory
  • Routine calibration of laboratory equipment
  • Maintenance of equipment records
  • Stock checks
  • Sample management

Ensure compliance with GDPR, ISO17025 and ISO9001 in addition to all departmental procedures, policies, and protocols.

We are ideally looking for candidates with the following:

  • A levels in a scientific discipline
  • Meticulous attention to detail
  • Must be an effective communicator, able to work in a team or alone when required
  • Good IT skills
  • Experience working in a laboratory based ISO17025 environment preferable but not essential
  • Flexibility and adaptability in approach to tasks and requests
  • Willingness to learn, develop new skills and embrace change
  • Own transport

Hours: Monday – Friday between hours of 8.00am – 5.30pm, plus one Sunday in four

Toxicology Laboratory Administrator

About Us

Established in August 2004, AlphaBiolabs is an award-winning DNA, Drug, Alcohol and Covid-19 testing laboratory. We provide testing services to the legal profession, workplaces, and to members of the public.

Role Summary

The role of the Laboratory Administrator is to provide everyday support to the Toxicology team, receiving and logging casework samples and preparing them for analysis in the laboratory.

Role Description:

  • Vetting all samples submitted to the toxicology laboratory for analysis
  • Booking in and booking out of toxicology samples
  • Receipt and logging of hair, blood, urine and oral fluid samples
  • Segmentation of hair samples in preparation for analysis in the laboratory
  • Meticulous record keeping ensuring the continuity of samples throughout the process
  • Answering telephone queries
  • Liaising with other sections
  • Calibration of laboratory equipment as required
  • Ensure compliance with GDPR, ISO17025 and ISO9001 in addition to all departmental procedures, policies, and protocols
  • Ensuring compliance with health and safety requirements

Essential Criteria

  • A high degree of manual dexterity
  • Meticulous attention to detail
  • Organised, ability to manage own workload effectively
  • Good IT skills, including outlook, excel
  • Effective oral and written communicator
  • Ability to work in a team or alone when required
  • Flexibility and adaptability in approach to tasks and requests
  • Willingness to learn, develop new skills and embrace change
  • Own transport

Hours: Monday – Friday between hours of 8.00am – 5.30pm, plus one Sunday in four

Account Manager - Legal Customer Service

Established in August 2004, AlphaBiolabs is an award-winning DNA, Drug, Alcohol and Covid-19 testing laboratory. We provide testing services to the legal profession, workplaces, and to members of the public. An exciting opportunity to work within our Legal Customer Service team as Legal Account Manager, is available.

You will be the single point of contact for specific groups of customers the role includes provision of quotes, chasing quotes, registering cases, organising sample collections, releasing case reports and acting as point of contact for customers for cases or the full lifecycle.

The Role

You will aim to deliver excellence on every interaction, both internal and external by:

  • Directly engaging with our customers, anticipate or help them to understand their needs and deliver a quality and relevant service within agreed service level agreements.
  • Handling any customer complaints at first contact with a “one call” resolution where possible. All complaints should be reported to the Customer Service Manager and the Quality team for root cause analysis.
  • Ensuring all interactions, written or verbal, will be professional and courteous with all our customers, internal and external and all interactions are recorded on our casework management system.
  • Achieving key performance indicators as set by the Customer Service Manager.
  • Attending account meetings and engage with solution led thinking. May involve working later shifts as and when required
  • Ensure compliance with ISO 17025 and ISO 9001 and all departmental procedures, policies and protocols.

Competencies

  • Customer services experience demonstrating consistent management of customer expectations
  • Outstanding attention to detail and accurate recording of information
  • Deal with all situations with empathy, being assertive as appropriate
  • Work within a structured process in adherence to best practice and Quality system
  • Excellent organisational skills, able to plan and deliver and multi-task, meeting targets and deadlines
  • Demonstrate confidentiality and empathy at all times

Hours

40 hours, covering 08.30am – 18.00pm Monday to Friday – 1 hour for lunch.  Based at Lingley Mere, Warrington office.

Direct to Consumer Sales Team Manager

About Us

Established in August 2004, AlphaBiolabs is an award-winning DNA, Drug, Alcohol and Covid-19 testing laboratory. We provide testing services to the legal profession, workplaces, and to members of the public.

Valuing our people above all else, we know that the happier they are, the better their work will be – so we make sure that everyone feels supported, motivated and inspired. We have created a collaborative environment where talent and individuality are genuinely encouraged.

We are seeking an experienced and passionate Sales Manager, to manage the day-to-day performance of our Direct-to-Consumer Sales team.

Role Description

Identifying and implementing strategies to increase sales, you will lead and motivate the team in achieving and exceeding targets and objectives.

Responsibilities

  • Develop and implement sales plans in accordance with the strategic direction of the company
  • Implement a robust lead and pipeline management strategy by gaining a clear understanding of customers’ requirements
  • Identify new business opportunities, ensuring sustainable and profitable growth
  • Gather market and customer information to undertake competitor analysis
  • Manage and motivate sales team to meet and exceed individual and team targets
  • Coach and mentor sales staff to enhance their product and company knowledge
  • Demonstrate the importance of selling and listening skills to the sales team, enabling them to present appropriately to complete a sale
  • Facilitate team meetings, sharing best practice
  • Effectively manage any customer complaints with a ‘one call’ resolution where possible
  • Provide accurate, timely and meaningful management information, as required by the Senior Management team
  • Respond to all email and phone queries within an appropriate timescale
  • Ensure compliance with ISO 17025, ISO 9001, GDPR and internal policies and procedures

Essential Criteria

  • Demonstrable success in a DTC telephone-based sales role, of a minimum 10 years’ experience
  • Excellent negotiation, influencing and presentation skills
  • Ability to lead and inspire successful sales teams
  • Capability to assimilate technical information in a short space of time to deliver in layperson’s terms
  • Professional approach in all communications with customers, colleagues
  • Flexible and adaptable attitude at all times, leading by example
  • CRM experience, ideally Salesforce

Salary and Benefits

Salary £35,000 per annum, commission structure and attractive benefits package

Reporting Scientist (Toxicology)

The Toxicology department at AlphaBiolabs carries out the analysis of a wide range of matrices including hair, nails, urine and oral fluid for the presence of drugs, drug metabolites and alcohol biomarkers.

We are looking to recruit an experienced Toxicology Reporting Scientist to join our busy Toxicology team. Our Toxicology Reporters are responsible for interpreting the results of analyses and writing statements and certificates of analysis.

There is an option to work from home with this position

The Role:

  • Writing and peer reviewing of Statements of Witness and Technical Reports
  • Responding to customer queries
  • Attendance at court as required to present evidence
  • Ensure compliance with GDPR, ISO17025 and ISO9001 in addition to all departmental procedures, policies and protocols

We are ideally looking for candidates with the following:

  • Degree in a relevant scientific discipline
  • Meticulous attention to detail
  • She/he must be an effective communicator and be able to work in a team or alone when required
  • Good IT skills
  • Previous experience in a toxicological setting
  • Experience working in a ISO17025 environment

Salary is dependent on experience

Legal Sales Account Manager

The role of the Legal Sales Account Manager is to be a point of contact for all legal customers quoting journey with AlphaBiolabs. The responsibilities laid out in this description are general and may be amended or adapted in response to business or customer needs.

Key Skills

  • Effective communication both spoken and written.
  • Work within a structured process, understand the demands of the quality management system and data protection with an adherence to best practice.
  • Ability to negotiate and respond to the customers’ demands.
  • Deal with situations with empathy yet able to be assertive as appropriate.
  • Manage the expectations of the customer and the business.
  • Outstanding attention to detail and accurate recording of information.
  • Commercial acumen- able to spot opportunities for sales, upselling, etc. and influence the customer as appropriate.
  • Very organised, able to plan and deliver and multi-task, meeting targets and deadlines.
  • Able to keep calm under pressure.
  • Ability to identify own limitations and strengths and proactively recognise training needs and request support
  • Whilst taking responsibility for a specific group of customer, must also be able to work as part of a team to cover absences, colleagues’ peaks in demand, etc.
  • An understanding of external and internal customers.
  • IT literate using Microsoft and Salesforce applications.
  • Have excellent presentation skills.

The Role

  • Be a single point of contact for legal customers including solicitors, legal executives and social workers which the specific role of building value and winning quotations where possible.
  • Chasing up quotes and converting them to orders, passing confirmed orders to the appropriate account manager in the customer service team and delivering on our Customer First Ethos.
  • Working your sales pipeline on Salesforce in relation to promoting additional services.
  • Working closely with Customer Services, Retention, Laboratory, Marketing and the Operations Team by promptly feeding back market intelligence and trends to promote customer first philosophy.
  • Build good working relationships with our customers.
  • Provide business development activities, such as, outbound phone calls to introduce AlphaBiolabs and our testing services to prospective customers linked to existing cases with the objective of securing new business.
  • Provide accurate and informative advice on our testing services in a consultative manner.
  • Maintaining the balance of a commercial approach while providing the best customer service
  • The Legal Sales Account Manager will aim to deliver excellence on every interaction both internal and external.
  • To engage directly with our customers, anticipate or help them to understand their needs and deliver a quality and relevant service within agreed service level agreements.
  • Ensure Live Chat is covered at all times for Customer services and new solicitor enquiries.
  • Ensure the phone system is operational, calls are being answered promptly and any voicemails are responded to
  • To handle any customer issues from a quotation perspective at first contact with a “one call” resolution where possible. All complaints should be reported to the Customer Service Manager and the Quality team for root cause analysis.
  • Ensure compliance with GDPR, ISO17025 and ISO9001 in addition to all departmental procedures, policies and protocols.
  • All interactions, written or verbal, will be professional and courteous with all our customers, internal and external. All case-related interactions are recorded accurately on Salesforce.
  • Achieve key performance indicators as set by the Legal Sales Manager.
  • Scoring a minimum of 90% on the call quality matrix
  • Attend account meetings and engage with solution led thinking.

Additional Requirements

In order to meet the needs of the business, all staff must have a flexible approach to their working week. Working later shifts may become a requirement in the future.

She/he must be an effective communicator and be able to work in a team or alone when required. Effective communication skills are a mandatory requirement.

She/he must be able.to identify their limitations and voice their requirements for further training to their line manager.

Employees within Customer Service are required to keep a clean working area and to dress smartly to ensure when visitors tour the Company the right image is maintained.

Role is Permanent.

Salary is £25,000 per annum.